Your download link expired - what to do

Go back to the download page, pick the same paper and ask for it again. Use the same email address. You will get a new code and a new link, it costs nothing, and there is no limit on how often you may do it. That is the entire answer; the rest of this page is why.

Why links expire at all

A download link is a key to a file, and a key that works forever is a key that works for whoever ends up holding it. Links get forwarded, left in inboxes and pasted into chats. Forty-eight hours is long enough for a parent who opened the email on a phone at work and wants the file on a laptop that evening, and short enough that a link resurfacing months later opens nothing.

If a fresh link does not arrive

• Check the spam or promotions folder. A first message from an address your provider has not seen before often lands there.
• Check the address for a typo. A code sent to an address with a missing letter arrives somewhere, just not with you.
• Give it a couple of minutes before asking again. Mail providers sometimes hold the first message briefly, and a second request does not make the first one arrive sooner.
• Still nothing? Write to hello@trupreboards.com with the paper you wanted, and a person will send it.

Downloading it again is not a new sign-up

Asking for the same paper twice does not create a second anything. There is no account to duplicate - as our page on why downloads ask for an email explains, verifying a code records a request rather than registering a person.

About the author

Prabhjeet Singh

Founder Member & Director

An MBA (Finance and Strategy) with over 16 years across strategy, technology and operations. At TRUtesting he makes sure the platform is built to serve schools reliably and at scale.

Prabhjeet Singh on LinkedIn